Terms and Conditions

We are Link My Ride Limited (we, us, Link My Ride), the creators of the Link My Ride website, portal and app (referred to below as the ‘app’).

By downloading the app, using our desktop portal, and using our website (together, our Services), you are agreeing to the terms of this agreement which are legally binding. To use our Services, you must register and create a profile. Please read this agreement together with our Privacy Policy before you use our Services. Only download the app and otherwise use our Services if you have read the rules and agree to them.

If you do not agree to these terms, we will not allow you to use the app and you should not download it or otherwise use our Services.

You must be over 13 to use our Services, or such higher age required in your country to use the Services.

  1. This agreement
    1. We license you to download and use the app and use our Services provided you follow all of the rules described in this agreement. The licence:
      1. is only for you personally (and anyone else that the app store lets you share the app with) and for non-business use;
      2. starts when you download the app or otherwise use our Services; and
      3. covers content, materials, or services accessible from, or bought in, the app including all of our support resources. It also covers updates to the app or the Services unless they come with separate terms, in which case we will give you an opportunity to review and accept the new terms.
    2. In this agreement, we refer to the site that you download the app from as the ‘app store’ and we refer to their rules and policies as the ‘app store rules’. You must comply with the app store rules as well as this agreement but, if there is any conflict between them, you should follow the app store rules rather than the equivalent rule here.
    3. You do not own the app or any of its contents, or any of Services, but you may use it on devices that you own or control, as permitted by the app store rules.
    4. If you sell or give away the device on which you have downloaded the app, you must first remove the app from the device.
    5. You are not allowed to:
      1. modify the app’s code in any way, including inserting new code, either directly or through the use of another app or piece of software;
      2. deliberately attempt to avoid or manipulate any security features included in the app; or
      3. pretend that the app is your own or make it available for others to download or use (including by way of copying the code of the app and creating an independent version).
  2. Technical requirements
    1. To use the app your device needs to comply with the minimum requirements:
      Device compatibility iPhone and Android
      Operating system iOS 12 or Above / Android 5 or Above
      Space As set out in the app store before you download the app
      Other N/A
  3. Support and contact
    1. If you need to get in touch with us, you can use any of the following methods:
      Our support pages Linkmyride.com
      Twitter @LinkMyRide
      Email contact@linkmyride.com
      Post 63 broad green NN4 4LQ
      Telephone +447582397162
    2. If we need to get in touch with you, we will do so by email or an in-app notification.
  4. Privacy and your personal information
    1. Protecting your personal information is important to us. Our Privacy Policy explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to it and how to contact us and supervisory authorities if you have a query or complaint. You have a level of control in using our Services and can make your account private, make your rides private or public, create invite only Club rides, and if you are female, choose female only rides. If you choose to make your profile public, as detailed in our Privacy Policy any other users can see your location within a 1km ‘fuzzy location’ on a map.
  5. Collection of technical information
    1. We may collect and use technical data that might include, for example, the specifications of your device and its software in order to help us provide software updates, product support, and other services related to the app. We may also use this information, as long as it is in a form that does not personally identify you, to improve products or to offer new services or technologies to you.
  6. Location data
    1. The app makes use of functionality on your device that can pinpoint your location. We do this in order to provide our Services which includes using your location to track rides, see others’ location (if they have given permission) and to enter into group rides. However, see section 4 above which details the options we make available to you in respect of your privacy.
    2. When you open the app for the first time, you will be asked whether the app can use your location and in what circumstances.
    3. You can change your choices at any time in the app settings, however if you revoke all of these permissions you will not be able to use our app and our Services.
  7. Acceptable use
    1. You must not use the app to do any of the following things:
      1. break the law or encourage any unlawful activity;
      2. send or upload anything that is (or might be considered to be) defamatory, offensive, obscene or discriminatory to either us or any other user;
      3. infringe our or anyone else’s intellectual property rights (for example, by using or uploading someone else’s content);
      4. transmit any harmful software code such as viruses;
      5. try to gain unauthorised access to computers, data, systems, accounts or networks;
      6. deliberately disrupt the operation of anyone’s website, app, server or business; or
      7. engage in any conduct or organise single or group rides which may cause a safety issue and/or harm to other people or property.
    2. You are responsible for all content you upload to the app and to our Services and warrant that all such information is true and accurate.
  8. Updates to the app
    1. We may update the app or our Services from time to time for reasons that include fixing bugs or enhancing functionality. We might also change or remove functionality but if we do that we will ensure that the app still meets the description of it that was provided to you at the time you downloaded the app.
    2. Updates will either download automatically or you may need to trigger them yourself,depending on your device, its settings and the app store.
    3. We strongly suggest that you download all updates as soon as they become available. Depending on the nature of the update, the app and our Services may not work properly (or at all), or you may be exposed to security vulnerabilities, if you do not keep the app updated to the latest version that we make available.
  9. Changes to this agreement
    1. We may need to revise this agreement from time to time to reflect changes in the app’s or our Service’s functionality, to deal with a security threat or if there is a change in the law or guidance.
    2. You will be asked to agree to any material changes in advance by an in-app notification, usually when you download an update.
  10. External services
    1. The app may enable you to access services and websites that we do not own or operate (referred to below as ‘external services’).
    2. We are not responsible for examining or evaluating the content or accuracy of these external services. Before using them, make sure you have read and agreed to the terms on which they are being offered to you including the way in which they may use your personal information.
    3. You must not use external services in any way that:
      1. is inconsistent with these terms or with the terms of the external service; or
      2. infringes our intellectual property rights, or the intellectual property rights of any third party.
    4. From time to time, we may change or remove the external services that are made available through the app.
  11. Our responsibility to you
    1. We will use reasonable endeavours to provide the Services to you with reasonable skill and care, but we do not warrant that the Services will meet your requirements or that the Services will be uninterrupted or error-free, or that the results from our Services will be completely accurate and reliable, or that all errors can be corrected.
    2. You acknowledge that cycling by its nature carries risks of injury and property damage and to the fullest extent permitted by law we disclaim any liability for any injury or damage sustained whilst you are using our Services.
    3. Apart from expressly set out in this agreement, our Services are provided ‘as is’. We are a fitness app but are not providing medical advice to you and if you require advice you should speak to a physician or medical professional before using our Services.
    4. We do not monitor take responsibility for the conduct of any group events, races or activities which may use the app or our Services: where a club member organises a group event on behalf of a club, or an app user organises a group event, we disclaim any responsibility or liability in relation to the same, to the fullest extent permitted by applicable law.
    5. If we breach this contract or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time this contract was made, either it was clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do). Subject to the exclusions herein, to the fullest extent permitted by law, our maximum liability to you under this agreement is £100 (one hundred pounds Sterling).
    6. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
    7. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
  12. Failures of networks or hardware
    1. The app relies on a number of things working properly to enable you to enjoy all of its features. Many of these, such as your internet connection, your device and the app store, are entirely outside of our control. Although we will do everything we reasonably can to resolve issues, we are not responsible to you if you are unable to use all or any part of the app due to a poor internet connection, faulty components in your device (such as a faulty camera), app store failure or anything else that it would not be reasonable to expect us to control.
  13. Ending this agreement
    1. We can end this agreement if you do not comply with any part of it.
    2. We will give you a reasonable amount of notice before the agreement ends but if what you have done is serious then we may end this agreement immediately and without advance notice to you. ‘Serious’ means that you are causing harm (or attempting to cause harm) to other users, interfering with the operation of the app or doing anything else that we think presents a big enough risk to justify us ending the agreement quickly.
    3. The consequences of the agreement ending are as follows:
      1. you are no longer allowed to use the app and we may remotely limit your access to it;
      2. you must delete it from any devices that it has been installed on;
      3. we may delete or suspend access to any accounts that you hold with us; and
      4. you are not entitled to a refund.
    4. You can delete your app at any time. If you are part of a club, this is without prejudice to your obligation to pay any outstanding sums which may be due. Payment details will be clearly set out on our website along with any additional payment and/or subscription terms before you agree to pay.
  14. Third parties
    1. No one other than us or you has any right to enforce any term of this agreement.
  15. Transferring this agreement
    1. We may transfer our rights under this agreement to another business without your consent,but we will notify you of the transfer and make sure that you are not adversely affected as a result.
    2. You are not allowed to transfer your rights under this agreement to anyone without our prior written consent.
  16. Governing law and jurisdiction
    1. The laws of England and Wales apply to this agreement, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country
    2. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.